Shipping policy
Welcome to LIFTAJ LLC. We are committed to providing you with a fast, reliable, and transparent shopping experience. This Shipping Policy details our procedures, timelines, and terms to ensure complete clarity before you place an order.
1. Shipping Scope & Exclusivity
* Domestic Shipping: We ship exclusively within the United States.
* Warehouse Location: All items are stocked in and dispatched from our local U.S.-based warehouses.
* International Shipping: At this time, we do not offer international shipping or cross-border delivery.
2. Shipping Cost
* 100% Free Shipping: We offer Free Standard Shipping on all orders across the USA. There is no minimum purchase required, and no hidden handling fees are applied at checkout.
3. Processing and Delivery Timelines
* Order Processing Time: Orders are processed within 1 to 2 business days (Monday to Friday, excluding federal holidays) after payment verification.
* Delivery Time: Once shipped, standard delivery takes approximately 3 to 7 business days to reach your address.
* Order Cut-Off Time: Orders placed after 5:00 PM (EST) on Friday or during weekends will begin processing on the following business day.
4. Order Tracking & Status
* Tracking Number: Once your package leaves our warehouse, a shipping confirmation email containing a tracking number will be sent to you automatically.
* Carrier Activation: Please allow 24 to 48 hours for the tracking information to update on the shipping carrier's (e.g., USPS, UPS, FedEx) website.
5. Address Accuracy & Failed Deliveries
* Customer Responsibility: The buyer is solely responsible for entering the correct and complete shipping address at checkout.
* Package Rerouting: We cannot change, modify, or cancel a shipping address once the order has been processed or shipped.
* Returned to Sender: If a package is returned to our warehouse due to an incorrect or incomplete address provided by the customer, the customer may be responsible for any additional shipping fees required to re-send the item.
6. Lost, Stolen, or Damaged Packages
* Carrier Liability: LIFTAJ LLC is not liable for products damaged, lost, or stolen during transit. Once the carrier updates the tracking status to "Delivered," the package is considered under the buyer's custody.
* Filing a Claim: If your package arrives significantly damaged, please save all packaging materials and damaged goods, and contact the carrier directly to file a claim. If your tracking says "Delivered" but you haven't received it, please check with your local postal office or neighbors before contacting us.
7. P.O. Boxes & APO/FPO Addresses
* We support shipping to P.O. Boxes and Military (APO/FPO) addresses. However, please note that carrier restrictions may occasionally extend delivery to these locations by an additional 1 to 2 business days.
8. Policy Updates
* LIFTAJ LLC reserves the right to modify this Shipping Policy at any time without prior notice. Any changes will take effect immediately upon being posted on this website.
9. Contact Customer Support
If you have any questions, concerns, or need tracking updates, please contact our support team:
* Email: info@liftaj.com
* Corporate Address: 5830 E 2nd St, Ste 7000 #35254, Casper, WY 82609